DELIVERY AND RETURNS

Shipments to customers

Packages are generally dispatched within 15 days after receipt of payment and are shipped via UPS, FedEx or Freight ground service with tracking and drop-off with signature. If you prefer delivery by other providers please contact us before choosing a product, additional charges may be applied. Shipping fees include handling and packing fees as well as postage costs on smaller items. Handling fees are fixed, whereas transport fees vary according to volume and total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. We take special care to protect all objects. Boxes are amply sized and your items are well-protected.

Returns for service or repairs

An RMA (Return Merchandize Authorization) must be obtained prior to shipping any items back to HiPEQ. Please clearly mark the RMA number on the outside of the packaging. Damage or loss of goods during shipment is the sole responsibility of the customer. Product must be returned in original carton or in packaging of equal or greater quality. Preferred method of shipment is Freight, UPS or FedEx. Please see Conditions for Warranty and Return policies